CONDITIONS OF SALE
1. Our trade policy
The Seller offers for sale, on lancasteritalia.net, its products and carries out its electronic commerce activity exclusively towards its end users who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on lancasteritalia.net with purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out.
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on lancasteritalia.net between users of lancasteritalia.net and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on lancasteritalia.net through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between lancasteritalia.net users and third parties.
2. How to conclude the contract with the Seller
To conclude the purchase contract for one or more products on lancasteritalia.net, you will need to fill out the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Right of Withdrawal , to print a copy using the print command and to memorize or reproduce it. a copy for your personal use. In the order form we will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Conditions of Sale, and a summary of information on the essential characteristics of each product ordered and with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the shipping and delivery costs and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a reference to the summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the purchased products (taken from the Return Form). You will also be provided with information on the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products and you will be provided with the contact details of our after-sales service.
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs. The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You can access your order form by consulting the Track your order section.
When submitting the order form, you will be warned that this submission implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is Italian.
Once the contract is concluded, the Seller will process your purchase order.
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on lancasteritalia.net, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in any case within fourteen (14 ) days starting from the day following the one in which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will reimburse, without undue delay, what you have already anticipated and the contract will be considered terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on lancasteritalia.net.
Once the contract is concluded, the Seller will send you by e-mail a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, a summary of all the information already contained in the summary of the conditions commercial and contractual in the order form displayed before proceeding with the purchase.
3. Guarantees and indication of product prices
The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.
The essential characteristics of the products are presented on lancasteritalia.net within each product sheet. The images and colors of the products offered for sale on lancasteritalia.net may however not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
The Seller, in case of exercising your right of withdrawal, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, in relation to those products that have been altered in their essential and qualitative characteristics or that have been damaged.
All products sold by the Seller are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively onerous, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.
5. Shipping and delivery of products
You can choose to receive the products you have purchased at an address of your choice.
To find out about the specific shipping and delivery methods of the products at the address, access the Customer Service section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order form.
6. Customer Support
You can request any information through our assistance services: contact Customer Service.
7. Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on lancasteritalia.net. It will not be possible to change the chosen product with another.
To withdraw from the contract, you can use the Return Form (compliant with the standard form pursuant to art.49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through lancasteritalia.net, or else draft and send to the Seller another explicit declaration of your decision to withdraw from the contract. If you choose to use the Return Form to be sent directly online via email firstname.lastname@example.org , the Seller will send you confirmation by email that the withdrawal request has been received. If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will weigh on you.
Once the withdrawal from the contract has been exercised, using the Return Form or by sending the Seller another declaration of withdrawal, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you have communicated to the Seller your decision to withdraw from the contract.
The only expenses at your expense are those for returning the purchased products.
If you decide to use the courier indicated by the Seller, however, you will not have to personally pay the costs, at your expense, for returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, for the payment of the refund, will in fact withhold from the refund a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller exempts you from any liability in case of loss or damage to the products during transport.
If you decide to use a shipping method other than that indicated by the Seller in the Return Form, you will instead have to personally pay the costs, at your expense, for returning the purchased products. In this case, any additional costs incurred by you for choosing a type of shipment will not be reimbursed. In this case, your responsibility may remain in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and / or shipping methods.
The Right of Withdrawal - in addition to compliance with the terms and procedures described in the previous points 7.1, 7.2, 7.3 and 7.4 - is understood to be exercised correctly if the following conditions are also fully met:
a) the Return Form sent directly online through email@example.com or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the products;
b) the products must not have been used;
c) the products must be returned in their original packaging;
d) the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
e) the products must not be damaged;
The sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
If the procedures and terms for exercising your right of withdrawal are not respected, referred to in letters a), b) c), e) and f) of the previous paragraph 7.7, you will not be entitled to a refund of the sums already paid to Seller. Within fourteen (14) days of sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.
If the conditions referred to in letters a), b) c), e) and f) of paragraph 7.7 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated to you by e-mail by the Seller. Within fourteen (14) days of sending the email with which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.
8. Refund times and methods
After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products.
Whatever the payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after checking the correct execution of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.
The Seller will send you by e-mail the pre-printed label to be attached to the package containing the products, you can return the products to the Seller, without paying the necessary expenses in person. According to the methods and terms provided for exercising the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport.
In case you decide to use, for the return of the products, a shipper other than the one indicated by the Seller, you will instead have to pay the necessary expenses in person and you will be responsible for any responsibility in case of loss or damage to the products during the transport, according to the methods and terms provided for exercising the right of withdrawal.
Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.
10. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I “Consumer rights in contracts”, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adhesion and acceptance of the conciliation service Sportello al Consumer is an independent and institutional service, provided by the Chamber Arbitration of the Bari Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the consumer counter regulation or to send a conciliation request, go to the consumer counter.
We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr .
11. Modification and updating
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on lancasteritalia.net.
The prices on the lancasteritalia.net website are displayed in EURO. We make every effort to ensure that the prices shown on our site are accurate; however, errors can occur.